Effective Date: September 2026
At Zàriya Collection, we take great pride in crafting high-quality, handmade skincare and personal-care products including our whipped body butters, beard balms, sugar scrubs, and handmade soaps. Because of the nature of these products, we have an ALL SALES FINAL policy. Please read the information below carefully before placing your order.
All Sales Final
Due to the personal-care and skincare nature of our products, we do not accept returns, exchanges, or issue refunds once an order has been placed. This policy is in place to protect the health, safety, and hygiene of all of our customers.
We kindly ask that you carefully review your product selection including scent, size, and quantity before completing your purchase. If you have any questions about a product before ordering, please don't hesitate to reach out to us. We're happy to help!
Damaged, or Incorrect Items
While we carefully inspect and package every order before it leaves our hands, we understand that issues can sometimes occur. We want every Zàriya customer to have a wonderful experience, so we will work with you in the following situations:
- You received the wrong item
- An item arrived damaged during shipping
If any of the above applies to your order, please contact us within 48 hours of delivery so we can make it right. To assist you as quickly as possible, please include the following when reaching out:
- Your order number
- Clear photos of the item(s) and packaging (for damaged or incorrect orders)
Depending on the situation, we may offer a replacement or another appropriate resolution at our discretion.
Please note: We are unable to offer replacements or resolutions for orders reported after the 48-hour window has passed.
Fragrance & Personal Preference
We understand that scent and personal preference are very individual. Because of our all-sales-final policy, we are unable to offer refunds or exchanges if you do not enjoy a fragrance or change your mind after purchasing. We encourage you to reach out before ordering if you have questions about a scent — we love helping you find the perfect match!
Ingredients & Allergies
All ingredients are listed on each product page for your reference. We encourage all customers to carefully review the ingredient list before purchasing, especially if you have known skin sensitivities, allergies, or conditions.
Please be aware that individual reactions to natural ingredients can vary. Zàriya Collection is not responsible for adverse reactions resulting from ingredient sensitivities. If you are unsure whether a product is right for you, we recommend consulting a healthcare professional prior to use.
Local Pickup Orders
Our all-sales-final policy applies equally to local pickup orders. No returns, refunds, or exchanges will be accepted on pickup orders, as the same hygiene and product-safety standards apply.
Please inspect your order at the time of pickup. If something is incorrect or missing, please let us know right away so we can address it before you leave.
Order Cancellations/Changes & Address Accuracy
We begin preparing orders promptly after they are placed in order to get your products to you as quickly as possible. For this reason, we may not be able to accommodate cancellations or changes once an order has been processed or prepared.
If you need to make a change, please contact us immediately after placing your order, and we will do our best to assist you. However, we cannot guarantee that a modification will be possible.
Address accuracy
Please make sure your shipping address is correct and complete at checkout. We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address.
Contact Us
Have a question or concern about your order? We'd love to hear from you. Please reach out to our team at zariyacollection95@gmail.com and we will respond as soon as possible.
Thank you for supporting Zàriya Collection a small, handcrafted brand made with love. ✨